Mexico Executive Call Center Report 2007 Published by Zagada Institute Region’s Leading Research Analytics Firm
Miami-Coral Gables, FL (PRWEB) February 21, 2007 -- Zagada Institute announces the publication of its Mexico Executive Call Center Report 2007: “A Bilingual Oasis.” This executive report format is the third of its three concise reports in its South American series with Argentina and Brazil already published, and its Central America Call Center Report 2007 published as part of its regional series.
The Mexico Executive Call Center Report 2007 offers strategic guidance and detailed decision making cost estimates and economic handlers to corporate buyers, vendors, suppliers, investors and executives about how to compare and evaluate Tier 1 and Tier 2 cities such as Mexico City, Guadalajara, Monterrey, Puebla and Tijuana for site selection, service supplier analysis and investment. The 10 cities responsible for 70% of contact center BPO activity in Mexico are fully evaluated.
The report highlights that with a 60% market share in Spanish agents, Mexico provides the largest number of customer care agents serving the Spanish world; has Latin America’s second largest agent population of over 150,000, provides over 33,000 bilingual agents serving U.S. customers and creates jobs for close to 1 million workers associated with the industry. Over 200,000 agents are projected by the end of 2007.
Contact Center BPO revenues are estimated at US$6.7 billion - a US$700 million increase from 2006. Internal growth rate in the sector averaged 17% in recent years while its international outsource business is growing at 27% annually. Its main cities have 577 universities with a graduated stock of 1.7 million and close to 800,000 currently enrolled.
Zagada finds, however, that the country faces a number of internal and external challenges. The key challenges include relatively higher wages and real estate prices, high levels of software and intellectual property costs, and the need to generate more successful locally grown companies. While FDI flows are increasing, existing political tensions and social unrest negatively affective the country’s perception score. Additionally, Argentina, Central America, and the Dominican Republic offer effective competition.
Companies are invited to purchase the Mexican report online at Zagada.com or SphaeroAlliance.com. Email enquiries should be sent to Taco @ zagada.com. Companies interested in subscribing to Zagada’s complete report series are invited to contact Zagada directly at 786 348 7531 or 305 529 9028 to reach our South Florida office, or send emails to Subscribe @ zagada.com.
About Zagada Institute
The Zagada Institute is the research arm of Zagada Markets.
About Zagada Markets
Zagada is a Business Development Analytics firm. The company has three operating units: Research, Capital and Advisory. Zagada is committed to producing quality research and analysis on countries, region, cities, and supplier companies operating in key Nearshore and Offshore locations under its Zagada Institute brand and co-publishes IT reports and benchmark projects with Waagstein Research (www.Waagstein.se). The company has innovated its publishing approach by producing short actionable executive reports with detailed and supportive data for expedited analysis on locating, partnering and acquiring companies in offshore and nearshore outsourcing markets. Through its SphaeroAlliance.com vendor platform, the company is simplifying the vendor-supplier sourcing process. (www.sphaeroalliance.com). Zagada Capital intermediates and brokers financing, working capital, mergers and acquisition (M&A) transaction for mid market companies focused on the outsourcing service globalization sector. Please visit Zagada at www.Zagada.com.
MEDIA:
Communication Department
786-348-7531
###
Related Articles:
Scheduling A Guided Tour In Mexico
Each year, a large number of individuals, couples, and families make the decision to travel to Mexico. Most have visited Mexico before. If you are planning a Mexico vacation, and you have never been there before, you may have some concerns. You may be wondering what places are safe for you to visit.
Factory Express, Inc. Introduces Albert Bass to the Albuquerque, New Mexico Community
Factory Express is pleased to present Albert Bass, expert in the laminating and binding industry, as local sales manager.
Mexico Named One of the Happiest Countries in the World
I will never forget the lesson I learned from the Mexican people after the Colima earthquake in 1995. I had been living in Lake Chapala, Mexico, for years when the earthquake hit the coastal state of Colima. I could feel the slight aftershocks all the way here in the Ajijic.
Retire To Mexico: How To Prepare For Your Retirement In Mexico
If you see that your retirement time is fast approaching, now is the time to make sure that you are totally prepared for your later years Far too many individuals wait until it is too late to begin to plan
YMCA de Mexico Partners with Blackbaud to Spread Culture of Philanthropy
The organization will use The Raiser's Edge to launch a major philanthropic initiative.
Marriott and Renaissance Caribbean & Mexico Resorts Extend Passport to Paradise Offer Through December 15
Marriott and Renaissance Caribbean & Mexico Resorts Passport to Paradise promotion makes it easier for you to come and see us.
Mexican Auto Insurance - Problems Experienced By Mexico Motorists
Mexican Insurance Store has issued a report on the top legal and insurance related problems experienced while driving on vacation in Mexico. Unlike the law in the U.S., in Mexico the assumption of guilt prevails over the assumption of innocence. The penalties for not having insurance while traveling in Mexico can be severe.
La Punta Realty, Puerto Vallarta, Pacific Mexico Named Exclusive Affiliate of Christie's Great Estates
La Punta Realty, Pacific Mexico, joins Largest International Network of Real Estate Brokers Specializing in the Marketing and Sales of High-Value Properties.
As exclusive affiliate of Christie's Great Estates in Puerto Vallarta, Punta de Mita, Costa Careyes, Costa Alegre and Costa Nayarit, La Punta Realty [http://www.lapuntarealty.com offers our clients the extraordinary reach and strength of the world's largest and most prestigious network specializing in the sale of luxury real estate.
How (and Why) to Roam Mexico in an RV or Van
Traveling in Mexico by RV led us to wonderful experiences we could only have had that way. Camping by a remote ferry landing on the Gulf of Mexico, deepening our immersion in the ancient ruins of El Tajín by spending the night in the parking lot, having brunch in our motorhome with a taxi driver in Xalapa, watching an informal rodeo by a restaurant in Chihuahua - these are some of our treasured memories.
Marquis Reforma Ranked Among Top 15 Hotels in Mexico and Central America By Conde Nast Traveler Readers
Marquis Reforma in Mexico City, Mexico, was named as one of the "Top 15 Hotels" in Mexico and Central America by Condé Nast Traveler magazine Reader's Choice Awards.